19 May
blogs

Suggestions for picking up robust Call Center headsets

Performing smoothly and effortlessly is a great benefit for any organization because it helps to accelerate the employee’s efficiency. Specifically, in call centers, having the proper device is essential. Headsets play an important role in the call centers and thus choosing the best one is crucial for the organization. There are various aspects to examine while selecting call center headsets. These aspects involve design, sturdiness, noise cancellation capabilities, and many more.

Sturdiness
Headsets are vital for healthy activity in a call center, so quality and sturdiness are significant concerns. Headsets that can be easily cracked or flubbed abate call center competency, escalate tension among workers and can be expensive to replace. It is advisable to opt for headsets manufactured of durable materials. The warranty of the headsets must be considered for easy replacements/repair.

Comfort
The employees at the call centers usually invest long hours in conversing and receiving the customer calls where the headset plays a significant role. They should feel energetic and involved while conversing with the callers. Thus it is cardinal to choose a lightweight and flexible headset frame. The main features to search for while choosing call center headsets are big ear cushions and foam ear cushions for comfort.

Design
A consciously designed headset should have the latest audio technology, and leading-edge features that make it convenient to assemble, employ, and upgrade and also appear elegant and provide a comfy feeling.

Multiple kinds of headsets are available in the market including single or dual earpieces, behind the ear, or overhead earpieces. Most call centers prefer to employ dual earpieces to assure super audio quality for the employees and the customers.

Noise Cancellation
Several call centers are positioned in open office ambiances and can be noisy. Background sound may extend the duration of the calls, disrupt your workers, and interrupt the significant interactions they are having with their clients.

This is the reason why noise cancellation is essential to consider while picking up a headset. It provides crisp interaction between the client and the employee, permitting the employee to handle the client competently.

19 May
blogs

Aspects you need to be consider while choosing call center headsets in Delhi

Performing peacefully and attentively is very important for any call center company as it serves to accelerate worker productivity. Using correct devices becomes mandatory because the ideal tools assure work quality and client satisfaction.

In call centers, working ambiances are different and swayed by individual conditions. Some of the agents remain at their desks whereas other agents keep on moving from one place to another. Thus selecting the right headsets play an important role for the call centers businesses. Some of the factors that one might contemplate on to select the best headsets are:

Workplace environment:
1. You should consider points like whether your agents work on mobile or computer, the grade of control they require on the headset, is it going to be noisy, etc.

2. You need to determine whether you require wireless or wired headsets: wireless headsets can ensure more adaptability and scope of movement. However, wired headsets are affordable and do not require charging.

NOTE: Wireless headsets offer DECT or Bluetooth. You will have a range of a minimum of 100 meters in the case of DECT whereas Bluetooth embraces a range of 10 and 100 meters from the root.

3. Control of the volume: Many headsets furnish volume control.

4. The levels of noise in the call center: Your clients will not want to hear any background disturbances. Moreover, a high level of noise will also distract the focus of the employees. A noise-canceling headset provides a competent solution.

If your agents have to interact with the clients at any time, you can go for one ear headset.

The price and the software of the headsets:

User-friendly features and different cost perform an important role when choosing call center headsets:

1. Software: Whether the call center headsets in Delhi are available with software that accommodates your specific needs. If its use draws additional cost.

2. AMC: Other than the actual cost of the product you might have to avail of maintenance services. In the case of a call center setup, taking maintenance service will be a better option to reduce overall operating costs.

3. Guarantee: You must know the tenure of the guarantee cover for the headsets you are buying.

Agent behavior:
The individuals who use a headset all day, generally consider comfort as aspect the main concern. Those who wear spectacles have other concerns regarding using headsets. The following factors need to be remembered while selecting a headset to fulfill the individual demands of your agents:

1. How long your agents wear headsets: Solid wearing materials and sturdiness are the compelling features for headsets that are used for long periods.

2. The fit and size of the headsets: Flexible length of the band and mic arms assure that the headsets suit all sizes.

3. Individual demands: Those who wear spectacles mostly favor headbands, while some call center agents go for diverse neckbands. For others, convertible models can be the perfect selection.

Before selecting the call center headsets in Delhi, you should conduct exhaustive research about the ambiance, the needs of your agents, and the related prices. This will help you to invest in the best models.

19 May
blogs

Noise Canceling Call Center Headsets in India: An excellent choice for Call center agents

A call center is quite different from a usual office due to the daily number of calls employees deal with which makes the environment usually loud. The performance of a call center worker generally relies on being able to have clear, noise-free interactions so that productivity can get accelerated. To handle the background noise, the agents may choose noise-canceling headsets that assist them in hearing and being heard in a crystal clear manner.

If you are in search of noise-canceling call center headsets in India, you need to be aware of the following points:

Can the customers hear the agents? Headphones with noise canceling mic

To assure that the clients can hear you crystal clear regardless of the noise, you should choose a headset equipped with noise-canceling microphones. These will filter out the background sounds so that only your voice is conveyed. Most of our headsets provide this facility. Moreover, the corded headsets are equipped with a mic with an air shock guard that wards off undesirable breathing sounds.

Can agent hear the clients precisely?

It is very essential for call center agents to concentrate on the interactions with the clients. Our headphones are exclusively manufactured to offer clear, distinct audio and have an active noise cancellation, which firmly defends background sounds. This assists in obstructing all disturbances and will allow proper concentration on the call.

The headset should be compatible with different equipment

There are various kinds of connections to contemplate so that you can ensure the headsets are compatible with your equipment. Headsets with USB or stereo connector to allows connectivity to laptops, desktops, smartphones, tablets, mobiles, etc.

You can also choose wireless or wired headsets again depending on your requirement.

If you are considering buying noise-canceling headsets for call center in India, ensure that you get AMC services, the products are in guarantee or warranty period and are cost-effective. It will assist you to spot the most reliable one.

19 May
blogs

Reasons for wireless call center headsets in Mumbai offices

Individuals are now adopting wireless headphones, especially after realizing how comfy and convenient they are. If getting up and moving assists you concentrate a little bit more, do it with the help of call center headsets and roam anywhere in your Mumbai offices.

Below are the reasons why going for wireless headsets is a compelling option for call centers.

Flexibility
In the majority of cases, a customer service agent cannot leave his or her workstation for a break while using a wired office headset. This implies that they are not available to receive or make calls whenever they need to leave their workstation. But with wireless headsets, agents can move anywhere in the office while having a conversation with clients.

Consulting, practicality, and customer service
A call center agent might need to talk to their manager while the customer is still on the line for quick issue resolution. With wired headsets, they must put the caller on wait, which most individuals find annoying while they look for someone to talk to, then return to their desk and pick up the phone. This problem is resolved in the case of wireless headsets.

Attending remote calls
If a customer service agent is utilizing a corded office headset, how does she answer a call while she is not at her desk? They are unable to do so. A crucial drawback of a corded office headset in comparison to a wireless one for the phone.

Alert for incoming calls
In the case of the wired office headsets, the agents will not be aware that a live call has arrived if they are not at their desks when it occurs. The wireless headsets are lightweight which allows the agents to wear them even on the move within the office ensuring they never miss a call.

Adaptability in connectivity
Is it possible to switch between utilizing a computer or a Bluetooth device while wearing a wired office headset if a call center wants to use their wired headset on a desk phone first? Not possible right now. Anyhow, you will have this functionality and unparalleled freedom at your disposal while using a wireless headset.

In the fast-paced life of Mumbai offices, it is natural to opt for comfortable, convenient, and lightweight wireless call center headsets. Get branded headsets with unparalleled maintenance services in Mumbai from our distributors.

19 May
blogs

The determinants for choosing the ideal IP phones in Bengaluru for your business

Bengaluru is the Silicon Valley of India. It has witnessed IT innovation like no other city. The conditions are favorable for startups and allow many businesses to boom. And every business is looking for quick operations and communications. Everything is digital here and so is telephony. IP Phones enable smooth communication over the internet.
With multiple IP phones accessible in the contemporary market, selecting the perfect one that complements all your business demands can be a strenuous job. Selecting the correct IP phones is more about learning your business requirements and matching the phones to those demands. Your choice must depend on the needs of your workers that meet the business goals.

Here are some of the considerations which must be taken into account while buying IP phones in Bengaluru or anywhere else.

Knowing who will use the IP phones
Each user has distinct demands which will differ as per a job role, and you should consider this need. For instance, officers will prefer classy designs and modern technology, while workers will require enriched user amiable IP phones. Another aspect to take into account is whether your employees require Desktop IP or not.

Features
Most business owners will search for core standard VoIP phone elements including call transfer, waiting, and three-path conferencing. It is advisable to look for equipment that has grand backlit displays for enhanced readability, instinctive menus, spread module affinity, and speakerphones.

Present Phone System
There are various aspects to contemplate when it comes to setting up IP Phones including configuration, placement, and CTI functionality to back Audio codecs. You need to discuss this with your present providers and stay away from trudging with an untenable and inappropriate IP phone.

Present regular incoming calls
This is an important factor to consider because IP phones can back many line appearances indicating that one phone can have a line with another line. Therefore, offering the users the option to attend calls from the proposed peer extension, see the status details of the phone line, and also call from their extension which seems to have commenced from another extension. You need to select your phones appropriately if you want to wish to obtain the maximum advantages.

Whether your IP phone requires routing potentialities
If your office has one Ethernet connection on each desk then you will require to assure that your IP phones are armed with double ethernet ports as they will need to share one ethernet connection with the desktop. Whereas if your workplace has an independent Voice Lan, then it is advisable to opt for a single ethernet port.

How frequently the phone is utilized
If your employees have to use phones throughout the day on the regular basis, then you have to provide them with a fine-quality device as it will enrich both audio quality and user contentment and assure a compelling life cycle. If your employees do not use phones for a longer time, it is better to invest a little more for premium quality as it will give long-run results.

Your budget
Determining a budget is important as it will allow you to evaluate which features and operations are essential for you. Allocating an estimate will assist you to abate the chance of overspending.

All these aspects need to be taken into account to pick up the perfect IP phones. There are multiple distributors in Bengaluru who can cater to all your needs. Apart from these, other factors may arise throughout your decision-making process, which we can easily clarify to define what fits your demands.

19 May
blogs

Why you should switch over to IP Phone in your Hyderabad offices?

Telephone communication has evolved constantly. Remote offices and need for smooth communication has led to evolution of IP phones. After Bangalore, Hyderabad is also witnessing growth of IT offices and very much in need of IP Phones. If you are looking to switch from analog telephony to IP phone in your Hyderabad offices, you must be aware of the following:

Economical:
One of the chief reasons for utilizing an IP phone is that it is considerably economical. As the process performs on the internet, the call costs get abated. STD and ISD calls can be done at minimum rates, permitting organizations to cut down on the costs incurred. With businesses, this matters, as thousands of calls are made on the daily basis.

Refined Call Quality:
Information, over the web, is transmitted in the mode of data packets. Likewise, in the case of IP phones, the voice of a caller is conveyed into voice packets and channeled over the web via servers to the called persons. This method intends to enrich the quality of the call, providing users with the advantages of accuracy and uninterrupted communication.

Wireless:
All web services are offered through Ethernet cables which are then linked to a router for furnishing a wireless network. As IP phones operate on the internet protocol, they do not require supplementary cabling like conventional phones. And as it is wireless, it also provides extra conveniences of mobility.

As these kinds of phones are portable, more employers are witnessing the advantages of appointing workers who can perform remotely. In the case of businesses, having workers working from home saves extra costs, allows it to have small office spaces, and makes the workers more constructive.

Application assimilation:
Business owners can connect multiple productivity devices involving softphones, directories, instant messaging, presence sharing, and many more with their IP phones. This again provides the extra benefit of portability to the users. Moreover, synthesizing such devices with a desk phone also permits users to stay in touch with both the outside world and also their office peers through their smartphones every time, everywhere. Furthermore, it streamlines the problems included in multi-location networks through web connectivity.

Adaptable features:
IP phones have various features which make them more intriguing, competent, and productive. Voicemails can be transferred to other three individuals with a single click. These phones also have an interesting aspect where an individual is systematically called on definite numbers unless the phone is attended to or the transfers to voicemail.

Excellent conferences:
Conferencing capacity is typified by the rate of IP phone service. In the case of conventional landline phones, conferencing is sometimes an extra service that demands additional payment. IP phones provide video conferencing and offer crystal clear pictures in comparison to conventional video conferencing procedures.

Technology is evolving rapidly and businesses are expected to run with the same pace. It is necessary for smooth communication between employees and with customers for growth and profit. If you are looking for IP Phones for your Hyderabad offices, then invest in the right brand and company offering maintenance services beyond the sales point.

19 May
blogs

How to take care of call center headphones?

Wired or wireless headsets are considerably delicate pieces of the device that can crack easily as they are being utilized on a regular basis. Thus when you are considering buying call center headphones in Hyderabad or any other place, you need to be aware of the procedure for taking care of the headsets.

Below are certain suggestions to avoid extreme damage to the headsets:
* Clean your headsets daily. Headsets generally get very soiled, so you need to tenderly clean the sweat, and grime off your headphones regularly. If that grime goes through the outer casing of the product, it can hamper the activity of the headset. You can sterilize them only with a damp cloth or wipes without alcohol.

* If you are using wired headsets, then you need to take care of the wires. The cord should not be pulled to remove it from the device. You should only remove the equipment precisely from the adapter, otherwise, the wire might get detached from the adapter and the interior cords will wear away. While using the wire must not be bent, which is sometimes done unintentionally and habitually. You must refrain from surrounding wires around the headset while storing it as it will impair the wire and can make the plastic covering around the cords degrade with time.

* A cordless headset must not be dropped from a desk. Most of the headsets have delicate and tiny interior contents that can break out, destroying the whole product.

* You need to change components every 5 to 6 months. The plastic voice tubes, ear cushions, ear gels, and foam mic screens should be replaced regularly. This will prevent the transmission of germs. If your foam is dry, soiled, or crumbled, then it has to be changed. With time, voice tubes can get ruined, so it is recommended to change them every 8 to 12 months. These tubes can also get blocked, which causes harm to the communication volume.

* It is advisable not to use headsets in excessive temperatures. The structure of the headsets will get modified if it gets direct sunlight and stays at +100 degrees F. Again the battery life will get curtailed in excessively cold temperatures. Thus both extremities will have a negative impact on the function of the headsets. You need to keep the headphones away from moisture. If your headphones get exposed to sweat, they may short out some of the electrical elements of the headphones. Cordless headsets are specifically susceptible to this issue.

* It is better to keep your headphone on a hook, or in a drawer. You must store your headphone in the same location and keep the wire-free of interference to abate wear and tear.

While using call center headphones in Hyderabad offices or anywhere else, you must abide by the stated measures to take care of your headphones. Your headphones should operate properly as they accelerate the communication procedures of the agents.

19 May
blogs

Picking up the perfect Noise Cancelling Call Center Headphones

If you manage a call center, you are aware of how crucial having the appropriate setup and tools is. The headset falls among one of the most crucial pieces of gear. But not all headsets are made equally. Some headsets work better in call centers than others. In the contemporary period, call center owners are opting for noise-canceling call center headphones. Selecting compelling noise-canceling headphones for your call center demands thorough research.

Numerous headphones are available in the market. Some are intended for usage in certain settings, while others are more all-purpose. It is crucial to take into account all the features you’ll use and those that will be most advantageous to your staff when selecting a noise-canceling headset for your call center.

The type of call center you have is the first factor to take into account. A headset with a background noise-canceling option is required if your call center is extremely noisy. Active noise cancellation is frequently used in these headsets, which typically involve two outputs, one for each ear to block the background noise.

A headset with lots of features might not be necessary if your call center is less noisy. In this situation, you have the option of selecting a headset that is more comfortable to wear and a microphone that is less likely to pick up the background noise.

Convenience

You need to ensure that your staff members can use their headsets comfortably for extended periods. Pick headsets with plush ear cushions and lightweight. Headsets with leatherette cushions are also available in the market.

Audio excellence

Another essential factor is the headset’s audio quality. You want your staff to be able to hear the caller undistorted and clearly. Understanding the client’s issue is very important for quick resolution and ultimately client satisfaction.

Battery life

You should think about the battery life if you use a wireless headset. While some headsets can operate continuously for up to 20 hours on a single charge, others may only function for a few hours.

Now that you are aware of the qualities to look for in a noise-canceling headset, you can start to cut down your options. To select the best noise-canceling call center headphones that are ideal for your requirements, compare them taking into account the qualities that are most important to you and your call centre.

If you are in search of the best noise-canceling call center headsets, you can choose Dasscom. Their items will allow you to get the best experience. Offered exclusively by Hubris Technologies, their brand Dasscom has become the bestseller in the headphone segment lately.

19 May
blogs

Why you should choose PRI Gateway for your business?

To create the ideal communication system for your organization, selecting a phone system is essential. Thanks to technological improvements, organizations can pick from a wide variety of the latest, cost-effective and efficient IP-based solutions. But most of the existing systems are analog. This issue can be resolved with the help of the PRI Gateway which converts an analog signal to an IP signal.

A lot of small, medium, and large enterprises with existing systems have PRI lines. As a business owner if you wish to move to IP based communication then revamping the whole system is not required. With the help of PRI Gateways, you can easily adapt to IP systems.

Characteristics of the PRI network

It is essential to be familiar with these communication systems’ features before trying to comprehend how they operate. A PRI system’s salient characteristics are:

To bridge the provider and the user, lines are comprised of two pairs of copper wires.
With one telephone line, 32 B channels are possible. And doing so makes it possible for enterprises to use many telephone numbers and extensions over a single connection.
64 kbps of data can be transmitted across each channel.
It may operate with an IP PBX system as well as connect two PBX systems, or private branch exchange arrangements.

Benefits of using PRI

A PRI Gateway has several advantages for enterprises. The goals you have for your corporate communication system will determine whether or not you require this system. Let’s examine how PRI systems improve commercial communication:

Extensions and DID numbers

Direct internal dialing (DID) or direct numbers implies that callers from outside the area code can use this number to speak with a contact directly. Similar to numbers, extensions allow callers to directly reach a certain person or department by adding a second code to the number.

You do not require additional lines for every number or extension when using PRI, SIP trunking, or virtual phone systems. Almost 32 conversations can be carried out concurrently on a single line with PRI. This means that the system can support up to 32 users at the same time.

19 May
blogs

Key considerations when buying an IP Phone in Delhi

IP Phones are an asset to businesses that contribute largely to their productivity. Making communication flawless, these devices connect remote teams and eliminate any chance of slow or missed communication. Moreover, the scalability, flexibility, portability, and cost-effectiveness that IP phone offers, leapfrog traditional mobile phones in several ways.

Choosing the right IP phone is the key to making the best of this modern device. Because Delhi is the manufacturer’s capital, the best IP Phones providers can be found here. But, what should you look for when buying an IP phone in Delhi for your business?

Audio quality:

Noise cancellation is crucial for effective business communication in all environments. The IP Phone must offer premium audio quality ensuring the message is sent clearly to the recipient. Acoustic echo and background noise cancellation must be a core feature of the IP Phone to bring finesse to your communication.

Lines requirements:

A basic feature of IP phones that you must check is available lines which indicate how many calls the user of the phone will be able to handle at one time. This number depends on the job profile of the users. For example, a regular employee would need a maximum of 2 or 3 lines whereas a receptionist or a BPO rep would need more than 5 lines.

Product configuration:

A variety of products are available in Delhi and one must choose according to the need and features offered. Wireless, LED screens, various function screens, and compatibility with open application platforms, are a few key configurations that will help you select the most suitable IP phone for your offices in Delhi.

Quality:

You must focus on the quality of components and build. The hardware finesse and the quality of the internal parts of the machine directly indicate the longevity of the IP phone. It must be able to withstand different environmental conditions as well as offer high-use portability.

Price:

Price is an important consideration. Factor the cost of repairs and maintenance when fixing a budget. Also, check and compare different IP phones to buy the best product at the right price.

After-sales service

The last but very important consideration is the after-sales service offered by the manufacturer or distributor. The manufacturer’s commitment to after-sales support is essential to ensure the best returns from your investment.

Your quest for the best IP phone in Delhi would bring you the best results when you consider the above-mentioned points when making the purchase. VoIP technology is the best way to hold secure, uninterrupted, and swift business communication. With the right IP phone, you can seamlessly establish your communication network and connect with your internal and external stakeholders anytime, anywhere.